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  • Products
  • Integrations
    • Carrier
      Carrier

      500+ Carriers including FedEx, UPS, Blue Dart, Amazon, Delihivery etc.

    • WMS/OMS
      WMS/OMS

      Pre-built integrations including SAP, Increff, etc and custom integrations with your in-house software

    • Storefront
      Storefront

      Easy integrations with Shopify, Magento, Woocommerce and your custom storefront

    • Communication Platforms
      Communication Platforms

      Send notifications via any channel: SMS, Email, IVRS, WhatsApp and marketing tool

  • Solutions
    • D2C Brands

      Enhance post-purchase experience for orders from your own website

    • Retailers

      Logistics automation for businesses with retail presence

    • Quick Commerce

      Enabling brands to delight customers with lightening fast deliveries

    • Marketplaces

      Manage both your sellers and end-customers 51看片

    • B2B/MPS

      Automate operations for your bulk-shipping orders

    • Banks and Fintech

      Track your cards and documents seamlessly

    • Fulfillment services

      Aggregators, carriers, fulfillment softwares- we have something for you!

  • Pricing
  • Resources

    • Complete API documentation of ClickPost

    • Customer Success Stories

      See the results achieved by companies using ClickPost

    • Blogs

      Latest articles on trends in logistics and supply chain

    • Check out all new product updates at ClickPost

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    • About us

      Everything about ClickPost you need to know

    • Careers

      Join us and be a part of the team that is revolutionizing logistics.

    • Press

      Featured in leading publications including YourStory, Deccan Chronicle and The Times of India

    • Contact us

      Write a message to us in case of any queries here!

    • ClickPost is SOC2 Compliant, GDPR compliant and also possesses ISO certifications.

    • Partners

      List of all ClickPost partners in various industries

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Deliveries Shouldn't Fail. Parth, our AI NDR Agent Rescues Them

Parth, ClickPost鈥檚 intelligent AI voice agent, ensures every delivery reaches its destination - precisely and effortlessly

  • 40% Reduced 51看片s
  • 30% Cost Reduction
  • 75% Lower Support Load
Parth _ Banner Image - GIF

Trusted by 450+ global brands

Automate 90% of your Failed Delivery Resolutions

ClickPost's NDR Management Suite ensures your revenue is protected, your operations team stays focussed on growth and your customers are happy.

Hyper Personalized 鈥═racking - Icon.svg.svg
Maximize Profitability
Save on costly returns that鈥╠irectly eat into your profits
Smart Product Recommendations - Icon
Catalyse Operations
Automated NDR workflows ensure you resolve in minutes not days
Care & Styling 鈥↖ntelligence - Icon.svg.svg
Build Customer Trust
A smooth experience builds brand loyalty and positively impacts your NPS
NDR - Feature Image - Desktop NDR - Feature Image - Mobile

The NDR flow helps me be proactive about reducing undelivered orders. This has reduced 51看片s and improved customer experience. ClickPost provided the tracking page and has WhatsApp service providers pre-integrated, so we did't have to lift a finger.

Mayank Jain- Kapiva

Mayank Jain
Product Manager, Kapiva

Attempts 鈫� Delivered

With intelligent automation and unparalleled insights, ClickPost鈥檚 NDR Management 鈥⊿uite maximizes your delivery success rates

Conversion Boosting NDR Journeys: Use WhatsApp, SMS, AI Calls, IVR

At your disposal are industry's best notification templates and data driven NDR Journey workflows. Automate failed delivery resolution and power a seamless experience.
Conversion Boosting NDR Journeys
Parth AI That Speaks Human
Parth: AI That Speaks Human
  • Real-time customer resolutions
  • Effortless multilingual communication
  • Continuously Learns, optimizes, and delivers strategic insights
NDR Journey Builder
NDR Journey Builder: Automation Tailored for You
  • Deploy quickly in just three intuitive steps
  • Personalize workflows by carrier, undelivered reasons, and customer types
  • Easy integrations with your existing technology stack
  • Single dashboard to monitor all NDR cases and performance
AI Powered Insights
AI Powered Insights: Make NDRs a thing of the past
  • Pinpoint exactly where your NDR journeys need optimization
  • Intelligent recommendations highlight
    KPI performance for decisive action 
  • AI insights to refine communication flows and proactively reduce future NDRs
All the Integrations You Need. One Powerful Platform

Leading Carriers, Communication Gateways and more

kaleyra
ozonetel
Tellephant-1
Gupshup
limechat-logo
Delhivery
image 4 (1)
XPressbees Logo
ecom-express
bluedart
logo-plivo
image 2 (2)
The ClickPost Effect
Ready to maximize delivery success rates?
G2 Rating: 4.7
500+
Pre-integrated Carriers
65+
Communication Gateway Integrations
450+
Global Brands

ClickPost NDR Management: The Industry Standard

Traditional Manual Management
Manual tracking across courier dashboards
Inconsistent courier remarks and manual sorting
Ops teams manually call or message customers
Responses tracked in Excel or not at all
Courier follow-ups done via manual mails
No visibility into what's working or failing
High ops load, slow response cycles
Poor and delayed customer experience
Frequent 51看片s due to missed feedback
ClickPost NDR Management
Real-time auto-detection of all failed deliveries
Al-powered bucketing into standardized failure reasons
Automated, multi-level communication via WhatsApp, 鈥↖VRS, SMS, Email, and Al Agent
Live customer replies and fallback actions in a 鈥╟entralized dashboard
Automated AP| updates and scheduled courier reports
Deep NDR analytics with LLM-driven insights to 鈥╣uide strategy
Fully scalable across thousands of shipments, zero 鈥╩anual effort
Fast, personalized communication that drives re-attempts
Significantly lower 51看片s via proactive alerts and 鈥╟ourier nudges
Straight From the Blog
All articles
Featured How Multi-Carrier Allocation Reduces Shipping Costs & Delays?
12 Mar, 2025 &苍产蝉辫;鈥�&苍产蝉辫; 1 Min Read
Featured How Multi-Carrier Allocation Reduces Shipping Costs & Delays?
12 Mar, 2025 &苍产蝉辫;鈥�&苍产蝉辫; 1 Min Read
Featured How Multi-Carrier Allocation Reduces Shipping Costs & Delays?
12 Mar, 2025 &苍产蝉辫;鈥�&苍产蝉辫; 1 Min Read

Frequently asked questions

How does ClickPost reduce the impact of undelivered e-commerce orders?

Every failed delivery triggers an automated loop - immediate customer outreach, structured feedback capture, and real-time API or report hand-off to the carrier, so deliveries stay in motion instead of returning to origin.

What is Parth, and how does it improve delivery success?

ClickPost鈥檚 intelligent AI voice agent resolves failed deliveries in real time. AI-driven, real-time customer calls ensure faster redelivery scheduling. It analyzes failure reasons to optimize carrier selection, reattempt strategies, and future logistics planning

What kind of automation does ClickPost provide for NDRs?

ClickPost鈥檚 NDR Management suite auto-handles multi-channel templates, time-based journeys, fallback rules, live carrier APIs, scheduled reports, and a dashboard for instant tracking, reducing dependency on manual calls, spreadsheets, and ticket triage.

What is the setup process for ClickPost鈥檚 NDR Management Suite?

Just three guided steps - 1. integrate a communication gateway, 2. add notification templates, and 3. create or import NDR journeys, let most brands go live in a few hours, roughly 5脳 faster than legacy playbooks.

How fast can ClickPost resolve NDRs compared to traditional methods?

The automated workflows come into play ideally instantly after a shipment is marked undelivered, with follow-up WhatsApp/SMS/AI Calls triggered at the intervals you set (for example, T+60 min, T+120 min). Because feedback is captured and relayed to the carrier in real time through APIs and reports most cases are actioned the same day, reducing support load by 75%.

Top-notch security certifications

SOC 2

SOC 2

SOC 2 standards for worry-free data security

GDPR

GDPR

Compliant with data security & privacy

ISO 27001

ISO 27001

Internationally certified for information security

ISO 27701

ISO 27701

Utmost user privacy for safety of users