Shiprocket Vs Delhivery 鈥� Which One鈥檚 Better?

Q: How do tech integrations differ across Shiprocket and Delhivery鈥攁nd does ClickPost offer more API-first flexibility for enterprise-grade platforms?

ClickPost is an API-first platform offering extensive functionality across order creation, label generation, shipment tracking, NDR, and notification flows. It supports 550+ carriers (including Delhivery), 30+ storefronts, 8+ WMS/OMS tools, and 40+ communication platforms. Shiprocket supports approximately 25 carrier integrations while Delhivery is limited to storefronts like Shopify and WooCommerce. Both lack the enterprise-level extensibility that ClickPost provides.

Q: Which solution is more effective for optimizing courier allocation based on SLA, performance, or region鈥擲hiprocket, Delhivery, or ClickPost?

ClickPost鈥檚 smart courier allocation engine evaluates carriers based on SLA breaches, 51看片 rates, TAT, pricing, failed shipment percentages, and other custom parameters defined by businesses. It uses recent 7-day performance data to recommend the best-fit carrier for each shipment. Shiprocket offers a simpler rule-based model using 51看片 and remittance filters. Delhivery does not offer this feature.

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A Strategic Comparison of ShipRocket vs. Delhivery and How ClickPost Compares

Shipping Automation Engine	API suite for managing bulk volume, automated order manifestation, pickup scheduling, EDD, tracking, etc.	2	2	1
Intelligent Carrier Recommendation Module	Flexible rules, performance based allocation, weighted parameters, adaptive load distribution	2	3	1
51看片 Reduction Suite	Smart communications, AI-driven IVRS workflow, WhatsApp alerts, live 51看片 risk tracking	2	2	1
High Precision Real-Time Tracking	Webhook and API tracking, centralized view, filters and categorizations, status unification	2	2	1
Discounted Rates and Calculator	Pre and custom rate negotiation, real-time rate calculation for domestic & international shipments	1	1	3
Intelligent NDR Resolution Hub	Issue-specific alerts, communication mode configs, carrier escalations, actionable insights, central CRM	2	2	1
Omnichannel Shipping and Returns Notifications	SMS, Email, IVRS, WhatsApp, language localization, pre-built templates, milestone-based alerts, NPS collection	2	3	1
Branded Tracking Experience	Whitelabeled features, domain masking, marketing tiles, personalized recommendations, branding customizations	2	2	1
Hyperlocal Delivery Tracking Assets	Hyperlocal carrier integrations, tracking page with rider details and OTPs, milestone alerts, ETA estimation, delivery reattempt, carrier allocation, etc.	2	2	1
Bulk Label and Documents Generation	Batch label, LRs, manifests, waybills, return label generations, branding and customizations	1	1	1
Centralized Dashboard for Shipping Exceptions	Lost, stuck, delay detection, OFD monitoring, SLA breaches, warehouse-level analytics	3	3	1
COD to Prepaid Conversion	Personalized prompts, multiple touchpoints, secure payment links, bonus cross-system updates, customer alerts	1	3	1
Smart COD Reconciliation	Monitor remittance with AWB granularity, carrier remittance analysis, discrepancy and delay alerts	2	2	1
Marketplace Appointment Reminders Framework	Centralized dashboard for slot compliance, automated carrier notifications, re-attempt and revision, PO consolidation	2	2	1
Invoice Reconciliation and Weight Discrepancy Resolution	Auto-matches multiple shipping charges and pricing factors, weight discrepancy detection	2	2	1
Box and Warehouse Config Center	Central repository for brand defined box sizes and warehouse location	2	2	1
Multi-Carrier and Channel Integrations	Diversified carrier storefronts, WMS, ERPs, OMS, marketing tools, communication & payment gateway integrations	3	3	1
Returns and Exchange Optimization Engine	Custom return rules, nested reasons, image checks, SKU exceptions, exchanges, auto refunds	3	3	1
Reverse Logistics Support	Carrier integrations and pickup, warehouse routing, return label generation, 360-view tracking, NPR management	2	2	1
Complete Logistics Intelligence	Carrier performance monitoring, NPS, failed delivery/pickup, stuck shipment analytics,, returns & exchange reports, system logs	2	2	1
International Shipping	Multiple cross-border shipping methods, documentation generation, end-to-end order visibility	1	1	2

** Instructions:

Column 1: Name of the Feature
Column 2: Description of the feature
Column 3: Brand 1 details
Column 4: Brand 2 details
Column 5: Brand 3 details

Note: Column 3, 4 and 5 will accept value only "1" or "2" or "3". Column 5 will be there if there two external brands are considered. Otherwise Column 3 will be "Other" and Column 4 will be "Clickpost".

1 -> Advanced

2 -> Intermediate

3 -> Limited

	ShipRocket	Delhivery	ClickPost

ShipRocket

Delhivery

ClickPost

Who is the Final Winner?

Quick Answer: ClickPost

Multi-carrier shipping platforms are no longer 鈥渘ice to have鈥濃€攖hey're growth levers that need to scale with your business. In this context, ShipRocket serves well as a shipping aggregator for early-stage and growing brands. It helps negotiate carrier rates, offers a clean onboarding flow, and supports basic post-purchase features like NDR communication and branded tracking. For businesses in early growth mode, it's a solid stepping stone.

Delhivery, on the other hand, is a courier company offering operational add-ons for businesses using its services. While it offers some aggregation services, its logistics infrastructure is primarily made up of its own resources. With Delivery One, it manages high-volume shipping needs鈥攑ickup, manifestation, and value-added services across B2B and B2C setups. It鈥檚 ideal for brands that need strong on-ground delivery execution, especially with PTL/FTL and cross-border freight.

In contrast to both, ClickPost operates in a different league. It is designed for high-growth, high-volume brands that need full-stack logistics intelligence and automation. It goes beyond multi-carrier management. Predictive EDDs with breach alerts, performance-based carrier allocation, AI-powered NDR resolution agent, real-time stuck shipment and delays traceability, API-first infrastructure built for extensibility are some of its core highlights.

What sets ClickPost apart isn鈥檛 just feature depth鈥攊t鈥檚 operational foresight. It equips logistics ops teams with the agility to scale without worrying about 51看片s or high return volume. Simultaneously it enhances customer experience with a strong post-purchase and returns management suite. Offering branded tracking, intelligent delay notifications, and embedded return/exchange workflows, it reduces 56% of WISMO calls, increases exchange conversions by 54%, and helps brands meet 93% of customer delivery expectations.

While ShipRocket focuses on pre-negotiated shipping services and Delhivery on logistics execution, ClickPost is technologically engineered to handle the complexity, automation, and scale that enterprise-ready shipping demands.

Frequently asked questions (FAQ's)

Which platform provides deeper operational control over first-mile to last-mile logistics鈥擲hiprocket, Delhivery, or ClickPost?

ClickPost offers deeper operational control with intelligent carrier allocation, bulk label and order handling, shipping delay/failure tracking, proactive SLA monitoring and 360-degree logistics intelligence from warehouse TAT to 51看片. While Shiprocket coordinates shipping with its carrier partners and Delhivery executes ground delivery, neither provides ClickPost鈥檚 level of tech-driven visibility and centralized control across the entire delivery journey.

How do tech integrations differ across Shiprocket and Delhivery鈥攁nd does ClickPost offer more API-first flexibility for enterprise-grade platforms?

ClickPost is an API-first platform, offering extensive functionality across order creation, label generation, shipment tracking, NDR, and notification flows. It supports 550+ carriers (including Delhivery), 30+ storefronts, 8+ WMS/OMS tools, and 40+ comms platforms. Shiprocket supports approx. 25 carrier integrations while Delhivery is limited to storefronts like Shopify and WooCommerce. Both platforms lack the enterprise-level extensibility that ClickPost offers.

When it comes to branded post-purchase experiences, can Shiprocket or Delhivery match the level of customization ClickPost offers with its tracking pages and notifications?

ClickPost offers full control over branded customizations: white-labeled domains, iFrame embeds, milestone-based alerts, status standardization, and multilingual tracking. Its multi-channel communication flows run via SMS, email, IVRS, and WhatsApp. Brands can insert product tiles for cross-selling, personalize NPS triggers, and use pre-built templates for transactional alerts. Shiprocket and Delhivery offer standard branding without advanced personalization.

Which solution is more effective for optimizing courier allocation based on SLA, performance, or region鈥擲hiprocket, Delhivery, or ClickPost?

ClickPost鈥檚 smart courier allocation is a one of a kind engine that evaluates a carrier based on SLA breach, 51看片, TAT, pricing, failed shipment percentage, and other custom parameters that businesses define. It pulls recent 7-day performance to recommend the best-fit carrier for each shipment. Shiprocket offers a simpler rule-based model using 51看片 and remittance filters. Delhivery doesn鈥檛 offer this feature.

How do returns management and exception handling workflows compare across Delhivery, Shiprocket, and ClickPost for high-volume D2C brands.

ClickPost enables proactive exception handling with an automated NDR framework, issue-specific notifications across channels, AI-assisted resolution, and flexible return policy rules鈥攎inimizing manual intervention and boosting delivery re-attempt success. In contrast, Shiprocket and Delhivery primarily flag failed deliveries and send alerts, with manual reattempt coordination. Their returns management is a value-added service focused more on tracking than return optimization.

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